Terms & conditions

1. Acceptance of terms

Welcome to velunelabs.com (the "Site"), operated by Alloon Labs ("Velune Labs", "we", "us" or "our"). These Terms and Conditions govern your use of the Site and any purchase you make from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years of age and a resident of the United States to place an order. By placing an order, you represent that you meet these requirements.

3. Products and product information

VELUNE LABS™ products are cosmetic ingredients intended for use in external skincare and hair-care formulations. They are not finished products and must be dissolved and diluted as directed on the label before use. Our products are not intended to diagnose, treat, cure or prevent any disease.

We make every effort to display our products, colors and specifications as accurately as possible. Because powders vary naturally from lot to lot and displays vary from device to device, the color of a product you receive may differ slightly from its image on the Site. The specifications of each lot are set out in its Certificate of Analysis.

4. Use of products

You are responsible for the formulations you prepare with our products and for using them as directed. We recommend that every new formulation be patch-tested on a small area of skin for 24 hours before regular use. Our products are for external use only and should be kept out of the reach of children.

5. Pricing and availability

All prices are listed in U.S. dollars and are subject to change without notice. Products are offered while supplies last, and we reserve the right to limit quantities. Despite our best efforts, a product may occasionally be listed at an incorrect price or with incorrect information. In such cases, we reserve the right to refuse or cancel any order placed for that product, even after your order has been confirmed, and to issue a full refund of any amount charged.

6. Orders and payment

Your order is an offer to purchase. Our order confirmation email acknowledges receipt of your order but does not constitute our acceptance of it; your order is accepted when it is dispatched. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

Payments are processed securely by Stripe. Velune Labs does not receive or store your full card details. Applicable sales tax, if any, is calculated at checkout.

7. Shipping, title and risk of loss

All orders are shipped within the United States pursuant to a shipment contract. Title to and risk of loss for products pass to you upon our delivery of the products to the carrier. Delivery dates are estimates only. Please refer to our Shipping & Returns policy for details.

8. Returns

All sales are final, and we do not accept returns or exchanges. Orders that arrive damaged, incomplete or incorrect are addressed under our Shipping & Returns policy.

9. Intellectual property

All content on the Site, including text, photography, graphics, logos, packaging designs and the VELUNE LABS™ name and mark, is the property of Alloon Labs and is protected by United States and international intellectual property laws. You may not reproduce, distribute, modify or use any content from the Site for commercial purposes without our prior written consent.

10. Use of the Site

You agree not to use the Site for any unlawful purpose; to place orders for resale without our consent; to interfere with or disrupt the operation or security of the Site; or to use any automated means, including robots, scrapers or data-mining tools, to access or collect content from the Site.

11. Disclaimer of warranties

We warrant that each product conforms to the specifications set out in its Certificate of Analysis at the time of shipment. EXCEPT AS EXPRESSLY STATED ABOVE, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND, TO THE FULLEST EXTENT PERMITTED BY LAW, VELUNE LABS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VELUNE LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT, INCLUDING ANY FORMULATION YOU PREPARE WITH OUR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER.

13. Indemnification

You agree to indemnify and hold harmless Alloon Labs and its owners, employees and agents from any claim, loss or expense, including reasonable attorneys' fees, arising out of your breach of these Terms or your use or misuse of any product.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or your purchase shall be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the jurisdiction of those courts.

15. General

We may update these Terms from time to time by posting a revised version on the Site, effective as of the date shown above; the Terms in effect at the time of your order apply to that order. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver of it. These Terms, together with our Shipping & Returns policy and Privacy Policy, constitute the entire agreement between you and Velune Labs.

16. Contact us

Questions regarding these Terms may be directed to Alloon Labs, San Diego, California, at support@velunelabs.com.