Shipping & returns
Information regarding orders, delivery and returns.
Delivery options and shipping costs
We currently ship to addresses within the United States, including Alaska, Hawaii, P.O. boxes and APO/FPO/DPO addresses. At this time, we do not ship internationally.
| Method | Order value | Rate |
|---|---|---|
| USPS Ground Advantage, tracked | Under $75 | $5.95 |
| USPS Ground Advantage, tracked | $75 and above | Complimentary |
Processing and delivery times
Please allow up to 2 business days for processing on all orders. Orders placed on a weekend or U.S. federal holiday will begin processing on the next business day. Most orders arrive within 3–6 business days.
Please note, delivery estimates provided on-site and in other communications are to be used as guidance only. Velune Labs does not guarantee delivery dates and is not responsible for delays once an order has been handed to the carrier.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your USPS tracking number.
Shipping address
Please ensure your shipping address is complete and accurate at checkout. Once an order has been handed to the carrier, we are unable to redirect it, and Velune Labs is not responsible for orders delivered to an incorrect or incomplete address provided at checkout.
Can I cancel or amend my order?
Orders can be amended or cancelled until they ship. Please email support@velunelabs.com as soon as possible with your order number.
Returns policy
All sales are final. We are unable to accept returns or exchanges once an order has shipped.
Missing, damaged or incorrect items
If your order arrives damaged, is missing an item or contains an incorrect item, please contact us at support@velunelabs.com within 14 days of delivery. Please include your order number and photos of the item(s) and packaging, and we will send a replacement or issue a refund.
Lost or undelivered parcels
If tracking shows your parcel as delivered but it hasn't arrived, or it hasn't been delivered within 10 business days of dispatch, please contact support@velunelabs.com and we will work with USPS to locate it.
Refunds
Approved refunds are issued to the original method of payment. Please allow 5–10 business days for the credit to appear. Velune Labs reserves the right to limit or decline claims where we reasonably suspect misuse of this policy.
Contact us
For any questions regarding your order, please contact support@velunelabs.com.